Took me a couple of weeks to settle on the right tip size and the app needed a restart on day one. Once set up, they work well — just be patient at the start.
Still unsure? Email us your questions. Our friendly team usually replies within 24 hours
Do I need a hearing test first?
No test is required to buy. The Minura Pro is a self-fit aid for mild to moderate hearing difficulty. That said, a hearing check is always sensible — and you should see a GP or audiologist first if your hearing loss is sudden, in one ear only, or comes with pain, discharge or dizziness.
Will they whistle or produce feedback?
The Minura Pro uses feedback control designed to reduce whistling. Most whistling is caused by a poor seal, so choosing the right silicone tip size from the ones included usually solves it. If it persists, our team will help you get the fit right.
Will they fit my ears?
They come with several sizes of soft silicone tips to suit most ear canals. If you can't get a comfortable, secure fit, you're covered by the 30-day money-back trial.
How do I set them up?
Charge them in the case, fit a comfortable tip, switch them on and pop them in. To use app control, download the free app and follow the on-screen steps. The included guide walks you through it, and our support team is available if you'd like a hand.
How long does the battery last?
Up to around 16 hours of use on a full charge, with extra top-ups from the charging case during the day. A full charge takes a couple of hours.
What is your returns policy?
You have a 30-day money-back home trial. If they're not right for you, contact us within 30 days of delivery to arrange a return and refund. Full details are on our Refund Policy page.
How do I get help if I need it?
Our UK-based support team is available Monday to Friday, 09:00–18:00. email help@claritytone.co.uk.
Buy with confidence
Try the Minura Pro for 30 days
Hearing aids are personal, and you can't know how they'll suit you until you wear them at home. That's why every order comes with a 30-day money-back trial.
30-day home trial
Not right for you? Return within 30 days for a refund.
Free UK delivery
Transit time typically 3–5 working days after dispatch.
Real UK support
Talk to a person, Mon–Fri 09:00–18:00, by phone or email.