We understand that sometimes plans change, and you may need to cancel your order. Our goal is to make the process as smooth and fair as possible.

If you wish to cancel your order, please contact us as soon as possible at help@claritytone.co.uk. with your order number and request.

• Orders can only be cancelled before they are dispatched. Once your order has been processed and shipped, cancellation is no longer possible. In that case, we kindly ask that you wait for your delivery to arrive and then follow our standard returns process if you wish to send the item back.
• The return must include all original packaging and accessories.
• Return shipping costs are the responsibility of the customer

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• 
  In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
  

• If your cancellation request is approved before dispatch, you will receive a full refund to your original payment method.
• Refunds are typically processed within 1 to 10 business days of confirmation.

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at help@claritytone.co.uk. Our customer service team is always happy to assist you.
For the purpose of applicable data protection laws, we are the data controller of your personal information.